Hello 'Maps823647'I am sorry to read that your sailing was affected by the suspension of our services due to the COVID-19 pandemic. We look forward to welcoming on your return journey.All the bestJanineBrittany Ferries. Refunds are based on the following scale Period of notice given before first scheduled departure, Cancellation Charge,Refund of balance Over 46 days, Deposit + amendment fees + service charges, By method of payment 6 - 46 days, Deposit + amendment fees + service charges, As a travel voucher 0 - 5 days, 100% booking value, N/A Hence, passengers who had booked crossings between Portsmouth-Plymouth on the south coast of England and Santander-Bilbao on the north coast of Spain had to make their way to Dover and then drive across France from Calais: a lengthy undertaking, adding many kilometres to the trip. Companies can ask for reviews via automatic invitations. Wait for 15 minutes then get through only to be immediately cut off !!! BRITTANY FERRIES This leaves us in the position to use this money for planning alternative holidays when the lock-down is lifted. Brittany Ferries had begun to issue refunds in the last week of April for customers that wished for a refund. What a shame. The team, who are mainly made up of remote workers, are responding to the emails & forms as quickly as they can but due to the volume of disruption and contacts received this is taking longer than usual.If you are unhappy with the refund credit note please contact our team here https://www.brittany-ferries.co.uk/information/contact/form Kind regardsJaneCustomer ServicesBrittany Ferries. Do not want to pay for full price?Take advantage of this amazing Brittany Ferries discount code to enjoy big savings.The entire site is open for you. BUT if people do decide to take a voucher, they can be processed straight away. Verification can help ensure real people write reviews about real companies. You are using an out of date browser. We have had a spike in call volumes recently due to the ease of restrictions in entering France.I'm delighted to hear however that our colleague Julie was able to assist you with your booking when you were able to get through to the contact centre.We look forward to welcoming you on-board later this year.Kind regards,JamesBrittany Ferries.

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