A: Sure! Let me see here. 3. Would you prefer smoking or nonsmoking? Information gathering (45%): Learn about the customer, their group, and the kind of experience they want to have together. A: I need a room for a few days. 00:00 00:00 Hotel Clerk: Hello. STEP 1 - Briefly summarise what has been accomplished on the call. All rights reserved. Guest: Oh both are nice. AGENT: THANK YOU! Download PDF CALL CENTER MOCK CALLS SCRIPT SAMPLE - TECHNICAL SUPPORT Situation: A customer is calling about his Internet service. https://esllab.b-cdn.net/audio/mp3/hotel1.mp3. Are you within walking distance from the Hilton on I-Drive? B: I'm happy to hear that, sir. What is it? Guest: Ok. Virtual Hostess: It has been my pleasure. You can cancel up to five days in advance and we will refund your deposit. Mr. Abrams: Hi, I'd like to schedule a reservation for this upcoming weekend from Friday night until Sunday. Customer's Profile: Male, Age is 50-60yrs old, partially deaf and irate. Let me check and see what rooms are available. What time should I arrive at the airport? endstream endobj 27 0 obj <> endobj 28 0 obj <> endobj 29 0 obj <>stream What did the agent do well in the call? Mr. Abrams: Okay, thats fine. Reply. Reservations clerk: . The coach leaves for the airport at 6.15 am. (After few seconds) Yes, a few double bedded rooms are still vacant on 5th April. A: I hate cigarettes! B: Each night will be $308. : Good morning sir. Let me see. Guest: Why not? Thank you for flying with us at Net Jet. Your reservation is confirmed. Listen to the recording on travel arrangements and read along with the conversation. I am Taylor Isabel. Can you do me a favor then? A: That price is perfectly acceptable. Receptionist: Enjoy the rest of your week! Receptionist: Yes, all hotel guests are allowed access to those facilities. Review the key vocabulary and the sample sentences. How may I help you? Now, do you approve of a single queen-size bed? By the way, how much is it? Learn how your comment data is processed. stream A: $308! What time do you close tonight? November 25, 2019 at 8:18 pm . Is that okay with you, Mr. Sandals? Now, is a queen-size bed okay? Mr. Abrams: Hi, Id like to schedule a reservation for this upcoming weekend from Friday night until Sunday. your phone number is (718) 204-0341. Receptionist: Good afternoon! A: I'd like to reserve a hotel room. May I help you? Hmm, hmm . Customer Service Phone Call Scripts, Templates, and Examples - Gladly

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